TRS has recently launched a new online portal for customers to quickly and conveniently place their orders for RRV plant and POS services.
The system replaces our old, manual order form process, bringing increased efficiency, order traceability and accountability for both our team and our customers.
As part of the new system, every customer now receives a username and password to log into the portal and place their order. The site then takes users through all the key information needed for every project – from its date and time, through to the main points of contact and specific details about the project.
Our Future Works Planning Team then use this information to allocate plant to the appropriate rail week and assign a Senior POS Supervisor to carry out a site visit to confirm all the details. Once armed with all the necessary information, this gets passed to our Lift Planning Team who then create the method statement and required paperwork ready for the project.
Have you used our new system? Let us know how you found it – we appreciate any feedback as we continue to improve our systems and service.